faq

Questions? We're here to help

Common questions about ordering your Ketubah, what's included, and how personalization works. If you don't find your answer here, reach out at lovelettersketubahs@gmail.com and we'll get back to you quickly.

Both. We offer a library of 15 curated text options for all ceremony types, and welcome your own words. When you fill out your order form, simply upload or paste your text. We also offer to translate your text into Hebrew upon request.
We fully customize language. You can choose Hebrew only, English only, or a bilingual layout with both. Hebrew translation is available for any text option.
Yes. We also work with traditional texts. If you're working with a rabbi, we're happy to coordinate with them directly — just reach out before ordering.
Absolutely. We have dedicated text options for interfaith couples, secular ceremonies, and same-sex couples. Every design is fully inclusive.
After checkout, you'll receive a link to complete a form where you'll enter your names (Hebrew names optional), wedding date, location, and chosen text. We handle everything from there.
Yes. If you have a meaningful line from a poem, a religious text, or your own words, send it along and we'll incorporate it into the design.
Our designs are carefully crafted around specific typography and layouts. We don't offer full redesigns, but if you have a specific request, reach out before ordering and we'll let you know what's possible.
As many as you need. We send proofs and revise until you're completely happy. Nothing goes to print without your approval.
Always. We send a digital proof to you — and to your rabbi or officiant if needed — before anything is printed. Your green light is required.
Select your design and size, check out, and you'll receive an email with a link to fill in your details — names, wedding date, text choice, and any notes. We create your custom proof, send it for approval, then print and ship. Simple.
We recommend allowing 3–5 weeks from order to delivery — this covers proofing, any revisions, production, and priority shipping. If you're working with a tighter timeline, reach out before ordering.
At least 4–6 weeks in advance, especially for international orders or if you have a specific signing date. For shipping timelines by region, see our shipping page.
Sometimes. Email us at lovelettersketubahs@gmail.com before placing your order and we'll let you know what's available. Rush requests depend on our current schedule.
Yes — up until you approve your proof. Once it's sent to print, changes are no longer possible, so please review your proof carefully.
If the error is ours, we'll reprint at no cost. If it's based on information you provided, we'll do our best to find a solution. We always recommend double-checking names, dates, and spelling before approving.
Just the print for now. We recommend a simple frame in natural wood or white to complement the design.
Yes, we ship worldwide. International orders may take longer, and any customs fees are the responsibility of the buyer.
Every print is rolled in protective tissue and shipped in a sturdy tube to ensure it arrives in perfect condition.
We ship via UPS for orders within the United States. International orders are shipped via standard international carriers depending on your location.
In some cases, yes. Email us at lovelettersketubahs@gmail.com before placing your order and we'll confirm what options are available for your location.
Yes. You'll receive a tracking number by email as soon as your order ships.
Email us at lovelettersketubahs@gmail.com with a photo of the damage as soon as possible and we'll make it right.
Yes. Simply enter your preferred shipping address at checkout. Many couples ship directly to a family member or venue coordinator.
Typically 1–3 weeks depending on destination and customs. We recommend ordering at least 6 weeks before your wedding if you're outside the US. For more detail, visit our shipping page.
We design ketubahs that work as modern art — minimal, typographic, and beautiful enough to anchor a room. We also prioritize the experience: clear communication, unlimited revisions, and a smooth process from order to delivery.

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©2026 love letters ketubahs, All rights reserved

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explore

About

How it Works

FAQ

email

lovelettersketuahs@gmail.com

©2026 love letters ketubahs, All rights reserved

TERMS OF SERVICE

PRIVACY POLICY

refund policy

global / $usd